• What kind of things should I report?
• What happens when I make a request?
• Who do I call if I am not satisfied with the response to my request?

The Citizen Service Request is designed to enable citizens and business owners to easily notify the City of Shawnee, Kansas of non-emergency requests for services 24 hours a day, seven days a week.

This simple connection provides the opportunity for our community to be actively involved in keeping Shawnee a quality place to live, play and do business.

1. Online: Click on New Request
2. Phone: (913) 631-2500, extension 230. (Leave a message after 5:00 p.m.)
3. Fax: (913) 248-2314
4. Visit: Shawnee City Hall, 11110 Johnson Drive, Shawnee, Kansas 66203 during business hours, Monday – Friday, 8:00 a.m. – 5:00 p.m.

Question: (913) 631-2500, ext. 230 or E-Mail

New Request | Check Status of Request

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What kind of things should I report?

The Citizen Service Request is intended to collect information about anything that will make our community better.  If you have any suggestions at all, and they don’t fit the categories, just click “Other.”

Typical requests include:

• The streetlight in front of my house is burned out.
• There’s a pot hole.
• The sidewalk is uneven and poses a potential tripping hazard.
• A house in our neighborhood is vacant and the grass is getting really high.

• We have a problem with speeding on our street.

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What happens when I make a request?

1. Whether you complete the request on-line, call, fax or stop by City Hall, your request is entered into the Citizen Service Request database.
    
2. The system automatically assigns your request a number. If you are interested in checking the status of your request on-line, or by phone, remember that number. You can request to be notified of the status of your request by email, or by phone.
    
3. You do not have to give us your name in order to make a request. If you do give us your name and we are contacted by someone other than you inquiring about the situation, City staff will not release your name as the person who made the report.
    
4. The Citizen Service Request routes your request to the appropriate City Division. For example, streetlights out, go to our Traffic Division; Junk Vehicles go to the Police Patrol Division.
    
5. The Division staff starts taking action to resolve the issue. Some requests will be quickly resolved; however, depending on the nature of your request, it may take some time before you actually see a change. Sometimes research is required to obtain enough information. If a Code Violation is involved, there are legally required notices that must be given. Be assured that, once entered, your request is being addressed.
    
6. You can check the status of your request, on-line, or by calling 631-2500, ext. 230.
    
7. If you have indicated you want to be updated, you will be contacted when there is action taken related to your concern.

Who do I call if I am not satisfied with the response to my request?

• Contact Public Works Department, (913) 631-2500, extension 230 or E-Mail.  The Citizen Service Request applies to many types of concerns or issues other than just those related to the Public Works Department; however, the system is administered by the Public Works Department and Sharon Brongiel will know the appropriate person to direct you to.

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